Frequently Asked Questions
Everything you need to know about NovaPulse Analytics.
What is NovaPulse Analytics?
NovaPulse Analytics is an AI-powered real-time business intelligence platform. It ingests data from over 200 sources, processes 15 billion events per day, and transforms raw data into actionable dashboards, predictive forecasts, and automated anomaly alerts.
How much does NovaPulse cost?
NovaPulse offers three plans: Starter at $49/month for small teams (up to 5 users, 1M events), Professional at $149/month for growing teams (25 users, 50M events, predictive analytics), and Enterprise at $499/month for large organizations (unlimited users, events, and custom ML models). All plans include a 14-day free trial.
What data sources does NovaPulse support?
NovaPulse supports over 200 data source integrations including PostgreSQL, MySQL, BigQuery, Snowflake, Redshift, MongoDB, Elasticsearch, Salesforce, HubSpot, Stripe, Google Analytics, Mixpanel, Segment, Kafka, and custom REST/GraphQL APIs. New connectors are added monthly.
How accurate are NovaPulse's predictive analytics?
NovaPulse's machine learning models achieve 94% accuracy on average for revenue forecasting, churn prediction, and demand planning. Models are automatically retrained on your latest data every 24 hours to maintain accuracy over time.
Is NovaPulse SOC 2 compliant?
Yes. NovaPulse is SOC 2 Type II certified and GDPR compliant. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). Enterprise plans include additional security features such as SSO/SAML, IP allowlisting, and audit logging.
Can I use NovaPulse with my existing BI tools?
Yes. NovaPulse provides a SQL-compatible query interface and a REST API, making it easy to integrate with Tableau, Looker, Power BI, and other tools. You can also embed NovaPulse dashboards directly into your own applications using our embed SDK.
What kind of support does NovaPulse offer?
Starter plans include email support with 24-hour response times. Professional plans get priority support with 4-hour response and live chat. Enterprise plans include a dedicated account manager, 1-hour emergency response, and optional on-site training.
How does anomaly detection work?
NovaPulse continuously monitors all connected data streams for statistical anomalies using adaptive thresholds. When an unusual pattern is detected — such as a traffic spike, revenue drop, or latency increase — you receive an instant alert via Slack, email, PagerDuty, or webhook with full context.
Does NovaPulse offer a free trial?
Yes. Every plan includes a 14-day free trial with full access to all features. No credit card is required to start. At the end of the trial you can choose a plan or export your data.
How do I cancel my NovaPulse subscription?
You can cancel anytime from your account settings. There are no cancellation fees or long-term contracts. After cancellation, you retain read-only access to your data for 30 days. Enterprise customers should contact their account manager for offboarding.
What is NovaPulse's uptime guarantee?
NovaPulse maintains a 99.97% uptime SLA for Enterprise plans. Professional plans target 99.9% uptime. Our infrastructure runs on multi-region cloud deployments with automatic failover. Real-time status is available at status.novapulse.io.
Can NovaPulse handle real-time streaming data?
Yes. NovaPulse is built for real-time data processing with sub-second dashboard latency. It natively supports Kafka, Kinesis, Pub/Sub, and webhook ingestion for streaming use cases. Batch imports from data warehouses are also supported.